⭐ Service Quality
Service quality is a natural requirement for companies that entrust us with their tools. We have implemented methods to measure, monitor, and continuously improve it.
Clear objectives, continuously monitored by our supervision.
99.9%
availability on the Klytic cloud (99.95% for Enterprise or dedicated server offers)
< 4 h
to restore service (RTO)
< 2 h
maximum data loss (RPO)
30 days
retention of regular encrypted backups
Monthly
tested restorations
Continuous
platform monitoring, with automatic alerts
Our quality department has implemented tools and working methods to meet these commitments and continuously improve our services.
We maintain regular contact with you to understand your needs and their evolution. We prioritize transparency and honest, sincere exchange to grasp your real needs as well as your difficulties.
A deadline control system tracks each of our interventions. Any delay attributable to our services leads to a correction of our procedures and resources to prevent recurrence.
Our teams regularly undergo training, validated by certifications. Our internal rule: everything that is done must be certifiable.
A French-speaking team, reachable by phone and email, familiar with your installation.
To improve the quality of our responses, train our teams, and secure exchanges, calls with our support may be recorded.
✓ Stored and managed internally only: no third parties have access
✓ Access reserved for management
✓ Systematically destroyed no later than 30 days after the call
To learn more about your data, consult our Data Protection page.
Service level, intervention times, regulatory constraints: we will build a tailored offer with you.
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