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Telephony

Telephony

A call leaves traces, passes through several parties and depends on a network link. This section separates two kinds of reading: understanding what a business phone system holds and exposes, then configuring Klytic Tel once the service is in place.

Updated October 20263 minUnderstand and use

Who this section is for

It is written for three readers. The executive choosing a phone system who wants to know who will keep the call history. The IT director or installer comparing an on-premises IP PBX, a hosted dedicated server and a shared service. The DPO or HR manager who has to set a policy for call recordings.

The “Understand” pages hold true whether or not you are a Klytic customer. They cite their sources and state, at the end, what Klytic covers and what it does not. The “Use Klytic Tel” pages assume the service is already in place. They describe what you get, who does what, and what is prepared with Klytic.

The same question can fall under both. “How long should a recording be kept” is a legal rule: that is a guide. “Who can listen to recordings in our phone system” is a setting: that is a how-to page. The two pages link to each other.

Understand

Use Klytic Tel

The offering itself, the four line types and the calling plans are described on the Klytic Tel page. Prices appear only on the Pricing page.

Hosting, applicable law and backup

Telephony raises the same questions as email or documents: who operates the service, which law applies to that operator, where the copies are, how you leave. These questions are covered in the sovereignty guides and need not be repeated here: What is a sovereign cloud?, Protecting a company from the CLOUD Act and “Data hosted in Europe”.

Two points specific to voice are already covered there. Encryption covers the path between your phones or apps and the platform, but not the part of a call that crosses external carriers’ networks. And telephony backups follow a daily schedule, different from that of the other services: details are on the Security & backup page.

Planning a business phone system?

Tell us how many lines and sites you have: we will propose a configuration.

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Discover Klytic Tel

Further reading

Understand · TelephonyWhat a phone platform knows about your companyA call leaves traces even without recording: call history, directory, voicemail, logs, backups. Who holds them, and who can see the numbers.7 min readRead →Understand · TelephonyVoIP, SIP, IP PBX and UCaaS: which architectureVoIP, SIP, IP PBX, UCaaS: definitions useful when buying, then the choice between a shared service, a dedicated server or on-premises, and multi-site setups.7 min readRead →Use · TelephonyWho can listen to recordings in Klytic TelWhere your recordings are in Klytic Tel, how to restrict listening to a few people, which lines to record, and the case of voicemail sent by email.5 min readRead →

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