{"id":3321,"date":"2026-09-25T16:58:58","date_gmt":"2026-09-25T14:58:58","guid":{"rendered":"https:\/\/www.klytic.com\/service-quality\/"},"modified":"2026-09-29T01:05:01","modified_gmt":"2026-09-28T23:05:01","slug":"service-quality","status":"publish","type":"page","link":"https:\/\/www.klytic.com\/en\/service-quality\/","title":{"rendered":"Service Quality"},"content":{"rendered":"\t\t
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\u2b50 Service Quality<\/p>\n\t\t\t\t\t

Quality, a daily requirement<\/h1>\n\t\t\t\t\t

Service quality is a natural requirement for companies that entrust us with their tools. We have implemented methods to measure, monitor, and continuously improve it.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Measurable commitments<\/h2>\n\t\t\t\t\t

Clear objectives, continuously monitored by our supervision.<\/p>\n\t\t\n<\/div>\n

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99.9%<\/p>\n\t\t\t\t\t

availability on the Klytic cloud (99.95% for Enterprise or dedicated server offers)<\/p>\n\t\t\n<\/div>\n

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< 4 h<\/p>\n\t\t\t\t\t

to restore service (RTO)<\/p>\n\t\t\n<\/div>\n

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< 2 h<\/p>\n\t\t\t\t\t

maximum data loss (RPO)<\/p>\n\t\t\n<\/div>\n

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30 days<\/p>\n\t\t\t\t\t

retention of regular encrypted backups<\/p>\n\t\t\n<\/div>\n

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Monthly<\/p>\n\t\t\t\t\t

tested restorations<\/p>\n\t\t\n<\/div>\n

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Continuous<\/p>\n\t\t\t\t\t

platform monitoring, with automatic alerts<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Our method<\/h2>\n\t\t\t\t\t

Our quality department has implemented tools and working methods to meet these commitments and continuously improve our services.<\/p>\n\t\t\n<\/div>\n

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\ud83e\udd1d<\/p>\n\t\t\t\t\t

Regular client follow-up<\/h3>\n\t\t\t\t\t

We maintain regular contact with you to understand your needs and their evolution. We prioritize transparency and honest, sincere exchange to grasp your real needs as well as your difficulties.<\/p>\n\t\t\n<\/div>\n

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\u23f1\ufe0f<\/p>\n\t\t\t\t\t

Personalized service monitoring<\/h3>\n\t\t\t\t\t

A deadline control system tracks each of our interventions. Any delay attributable to our services leads to a correction of our procedures and resources to prevent recurrence.<\/p>\n\t\t\n<\/div>\n

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\ud83c\udf93<\/p>\n\t\t\t\t\t

Training and certification<\/h3>\n\t\t\t\t\t

Our teams regularly undergo training, validated by certifications. Our internal rule: everything that is done must be certifiable.<\/p>\n\t\t\n<\/div>\n

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\ud83d\udcac<\/p>\n\t\t\t\t\t

Human support<\/h3>\n\t\t\t\t\t

A French-speaking team, reachable by phone and email, familiar with your installation.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Call recording<\/h2>\n\t\t\t\t\t

To improve the quality of our responses, train our teams, and secure exchanges, calls with our support may be recorded.<\/p>\n\t\t

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\u2713 Stored and managed internally only: no third parties have access<\/p>\n\t\t\t\t\t

\u2713 Access reserved for management<\/p>\n\t\t\t\t\t

\u2713 Systematically destroyed no later than 30 days after the call<\/p>\n\t\t\n<\/div>\n\t\t\t

To learn more about your data, consult our Data Protection<\/a> page.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Let's discuss your requirements<\/h2>\n\t\t\t\t\t

Service level, intervention times, regulatory constraints: we will build a tailored offer with you.<\/p>\n\t\t\t\t\t\n\tRequest a quote\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u2b50 Qualit\u00e9 de service La qualit\u00e9, une exigence de chaque jour La qualit\u00e9 de service est une exigence naturelle des entreprises qui nous confient leurs outils. Nous avons mis en place des m\u00e9thodes pour la mesurer, la suivre et l\u2019am\u00e9liorer en continu. Des engagements mesurables Des objectifs clairs, suivis en permanence par notre supervision. 99,9 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Quality of service and availability | Klytic","_seopress_titles_desc":"Availability commitments, human support and monitoring: how Klytic ensures the quality of its services every day.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Quality of service and availability | Klytic","_seopress_social_fb_desc":"Availability commitments, human support and monitoring: how Klytic ensures the quality of its services every day.","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"Quality of service and availability | Klytic","_seopress_social_twitter_desc":"Availability commitments, human support and monitoring: how Klytic ensures the quality of its services every day.","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"quality of service,availability,SLA","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-3321","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/pages\/3321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/comments?post=3321"}],"version-history":[{"count":1,"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/pages\/3321\/revisions"}],"predecessor-version":[{"id":3346,"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/pages\/3321\/revisions\/3346"}],"wp:attachment":[{"href":"https:\/\/www.klytic.com\/en\/wp-json\/wp\/v2\/media?parent=3321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}